Refund policy

Last updated: October 25, 2026

Made just for you
Every MALLIENA hoodie is printed to order, in the size and color you choose. Because of this, we do not accept returns or size exchanges for a change of mind or a wrong size choice. Please check our size guide before you order. If you are unsure, email us before ordering and we will help you choose.

Damaged, misprinted or wrong item
If your order arrives damaged, with a print defect, or is not what you ordered, email us within 30 days of delivery with your order number and a photo. We send a free replacement or a full refund, whichever you prefer. You do not need to send the item back.

Lost packages
If your tracking has not updated for 10 days, or your order has not arrived within 25 business days, email us and we will send a replacement or a refund.

Order changes and cancellations
Production starts soon after you order. To change or cancel, email us within 12 hours of ordering. After that, your hoodie is already being made.

How to start
1. Email contact@malliena.com with your order number and a photo of the problem.
2. We reply within 1–2 business days.

Refunds
Approved refunds go back to your original payment method within 5–10 business days. Your bank may need a few extra days to show it.

This policy does not limit any right you have under consumer protection law.

Contact
MALLIENA · contact@malliena.com